Peter K. Hock ________________________________________________
34 Parker Road,
Brookline, NH 03033
Home: (603) 672-9760
Cell: (603) 320-2232
peterhock@yahoo.com
Sr. IT Project Manager (3/11 – Present)
As a member of the Commercial Insurance Application Technology Services division, leveraged Enterprise IT project work to the advantage of the Commercial IT Cloud and Security Enablement group. Initially managed the ITSM Program and related projects to improve service delivery and operational efficiency, which included data base migrations and product replacement projects. Currently managing the Security Vulnerability Management Program and leading several projects under that initiative, including large scale product upgrades and migrations, product life cycle management efforts, and cloud platform adoption efforts. Additional project work has included improvements to asset management and Application Portfolio Management, Configuration Management Database implementation, data integration for the Enterprise Data Warehouse, as well as technology tools analysis, and several proof-of-concept projects. Product exposure and tools use through project work includes Troux, Jira, Nessus, CA Clarity, SQL Server Studio, DBVisualizer, Cognos, PureApp, Cloud Foundry, SailPoint, and BMC's Atrium product line (Remedy, CMDB, Orchestrator, BPPM). Daily use of MS Office (Word, Excel, PowerPoint, Access), MS Project, Visio, Skype, SharePoint and Jive.
Systems Project Manager (7/06 – 1/11)
Managing complex, cross-organizational projects for the Fidelity Technology Group (FTG) as a contractor through Veritude, a Fidelity company. Utilizing Fidelity Systems Delivery Methodology (FSDM) as well as PMI project methodologies to manage full SDLC projects. Projects include infrastructure and application upgrades and implementations for corporate-wide use. Matrixed teams have been composed of business and enterprise technology representatives, with product deliverables to all organizational levels from the Chairman and Trustees, down to 40,000+ corporate users. Cross-divisional exposure has included Management Research, Brokerage, Corporate Compliance, Information Security, Corporate Affairs, and the Board of Trustees (Executive Special Services). Project technologies have included video teleconferencing, multicast IPTV, external data interfaces, email encryption, print services, directory services, and instant messaging. Product exposure with Sigaba, Accordent, Centrify, Citrix, AlarmPoint, PPMC, Sametime and Jira. Using MS Office and MS Project on a daily basis for planning, scheduling, and resource management.
Sr. Software Developer / Project Manager (11/02 – 7/06)
Returned to Dynamics Research to lead software development contract effort at the NH Department of Health and Human Services, Public Health Laboratories (PHL). Designed, developed, and implemented a Food Microbiology Test Tracking and Environmental Specimen receipt application (LIMS components). Project Manager and Sr. Developer responsible for SDLC and Agile projects planning and execution, including business analysis, software design and construction, technical documentation, and release management. Later awarded a follow on contract to develop an Outbreak Management module. Additional responsibility for internal research and development proof-of-concept for DRC to move SACWIS solution to Services Oriented Architecture (SOA) using model driven design on a J2EE platform. Also responsible for investigating new tools and technologies for DRC. Other assignments included authoring technical documentation and customer presentations for several State SACWIS proposals, as well as the NH MMIS (Medicaid Management Information System). Toolsets utilized include UNIX, Windows, ORACLE, PL/SQL, XML, PowerBuilder, Optimal J, JBoss, Toad, CA Harvest, ProcessMax, MS Office, MS Project, and Lotus Notes. DRC PM Certified.
Program Manager (7/01 – 8/02)
Directed software development and product implementation projects for high tech industrial, electronics, and aerospace manufacturers. Planned and staffed projects following Statement of Work and contract acceptance. Monitored budget and project timelines while guiding Solution Architects and Consulting Engineers through project lifecycle. Actively pursued new business development by working with customer account representatives on proposals and presentations. Worked with product marketing and product development to ensure that new product features and deficiency corrections met specific customer expectations on delivery. Monitored QA process and test results to verify adherence to customer use cases. Led investigations into software performance issues and resolutions for new implementations. Provided weekly status reports for active projects and new business development to Sr. Management.
Sr. Project Manager (9/00 – 7/01)
Managed large-scale software product implementations for SRM product line including Strategic Sourcing, Product Sourcing, Contract Management, and Negotiate products. Managed all phases of project lifecycle including planning with customer, software customization, implementation, testing, deployment, training, and project budgets. Directed teams of Solution Architects and Consulting Engineers at customer sites to install and configure java, HTML, C++, and SQL based application software. Solutions utilized UNIX servers with ORACLE database. Systems integration included migration of legacy data with interfaces to existing ERP applications for transactional data. Used MS Office and MS Project on a daily basis for planning, scheduling, and budget management. i2PM certified.
Lead Systems Analyst (9/96 – 9/00)
Managed a team of software developers at customer site to design, develop, and implement a 400 user client / server application for NH Health and Human Services, including Claims Processing, Eligibility Tracking, and Financial Management modules. Full system development lifecycle responsibilities included project planning and management, requirements definition, system architecture design, database modeling, UI design, and program development. Worked side by side with customer to model software to business operations using RAD techniques. Developed application software in PowerBuilder and PL/SQL on an ORACLE database and HP UNIX servers. Also conducted user acceptance tests, training sessions, and post-implementation support. Used CA Harvest for release management, and Rational SQA for regression testing. Also conducted sales presentations and technical sales support for new Dynamics Research customer opportunities as needed. Presented implementation success story at National Health and Welfare Conference in Washington.
Client Services Manager (1/95 - 9/96)
Directed Professional Services, Customer Support, Software Maintenance and Technical Documentation departments for this software applications vendor to the Customs House Brokerage and Freight Forwarding industries. Delivered consulting services, custom software development, product documentation and technical support. Responsible for managing concurrent projects consisting of systems integration, problem resolution, and staff direction in time critical situations. Maintained profitability and presented financial progress against targets to corporate officers based on departmental revenue performance and goals. Assisted Sales and Marketing staff with technical presentations, and participated in corporate strategic planning.
Professional Services Manager (12/93 - 1/95)
Managed department of technical staff from project planning phase to delivery of new systems and software enhancements. Achieved department turnaround to profitability within 6 months following two years of losses under previous managers. Responsible for planning, scheduling and budget management for contracted customer services including project management and implementation services. Developed project plans and budgets, scheduled and assigned work and monitored project progress. Applications utilized Powerhouse on VMS and SCO UNIX. Used MS Office and MS Project on a daily basis.
Implementation Manager (5/89 - 12/93)
Managed department responsible for custom software development and delivery. Consistently completed projects within 10% of budgeted time and cost. Developed technical specifications, designed and developed new software, planned and tracked project tasks, and monitored contract budgets. Also responsible for data conversion (ETL), customer training, and hardware configuration. Provided technical and professional guidance to staff and customers. Participated in development of company business plans and budgets. Assisted with sales demonstrations and user conference presentations.
Support Services Manager (3/86 - 5/89)
Established the Customer Support Group responsible for technical support and implementation of custom software enhancements for clients. Developed EFT interfaces with banking systems, transaction entry and reporting modules, and customized site-specific software. Designed and developed help desk and call tracking application for in-house use. Created and delivered customer training seminars. Implemented policies and procedures for growing business and installed base. Reduced average turn-around time on reported problems by 50%. Transitioned department from cost center to profit center.
Support Analyst (9/85 - 3/86)
Assisted customers by debugging and delivering software corrections. Provided on site and remote technical support to medical facilities, TV stations, municipalities, financial, and commercial businesses. Performed system management duties including hardware and software upgrades, and maintenance of communications equipment and peripherals.
Programmer Analyst (10/84 - 9/85)
Designed, programmed, and installed software for custom applications in ADMINS 4GL (IDE) on VAX/VMS. Worked on database procedures using DCL, as well as customized client reports. Conducted end user training sessions.
Systems Analyst (2/82 - 10/84)
Utilized structured analysis and design methodologies for a two-year project to develop a reinsurance tracking system for overseas subsidiaries. Work included specification, design, testing, documentation and training. Utilized COBAL and FOCUS on MVS.
Education
B.S. Business Administration - Finance (12/81)